Nationwide Construction

This is a roofing company.  They repaired our roof last fall.

June 15, 2012.  The problem is not fixed.  I have contacted two other roofing companies to take a look.  The contractor has been out twice and failed to fix it.  I did notify Bryan at Nationwide that we are bringing in others to look at the problem.

The contractor was out here a couple of weeks ago because it leaked again.  I had hoped it was fixed.

May 20, 2012.  We had a really hard rain last Saturday.  The roof did not leak.  This does appear to have been fixed.

Before hiring them I researched them online.  They have been in business for a number of years and I could not find any record of complaints.  I also researched license history and there was nothing which means no disciplinary action either.

Until a few days ago I thought they had done a really good job.  We started getting water coming in the side of the house a little over a week ago whenever it rained hard.  Last Friday a carpenter/handyman came out and informed us that the problem was with the roof.

Over the week-end we had lots of water come in and major damage to the ceiling.  I called on Monday and Bryan said he would notify the contractor.  I still hadn't heard anything Tuesday afternoon so I called again.  Bryan told me the contractor would get back to me and hung up on me.  I called again about 10:30 this morning because I still hadn't hear anything.  I left a message that I expected someone out here in the next two hours.  Bryan called me back a few minutes later, said that calling him every day wasn't going to get any faster results, this wasn't a priority and they would get to it when they have time.  I told him that response is not acceptable, he hung up on me again.  I called him back and threatened further appropriate legal action.  Then I posted new entry to my blog.

I just got a call from the contractor.  He is going to come out sometime on Friday to look at our roof.  Something worked obviously.  I should not have to threaten further appropriate legal action and put a rant up on my blog to get them to do what they are supposed to.  I really hope we don't get any more major rains before they get this issue fixed.  I do expect them to fix both the leak problem and the water damage.

Edit: May 13.  The contractor came out on Friday.  I'm hoping the fix worked.

Edit:  April 9, 2013  They were out several times after that.  It didn't rain very hard after the last time they were out so we didn't have any leaks until today.  The water is just pouring in.

It was not leaking before they re-roofed the house.

Later:   And -- it looks like the roofer is only partly responsible for the water coming in.  So they aren't that bad after all.  They could have and should have been able to determine the cause.  The guy who did the temporary repair had it figured out within five minutes and confirmed it one minute later with a bucket of water poured over where the water was actually coming in from.